SERVICE WRITER/WARRANTY COORDINATOR

Buzz's Marine   Kearney, NE   Full-time     Mechanic/Technician
Posted on September 27, 2021

Buzz's Marine of Kearney is seeking a Service Writer/Warranty Coordinator to join our Service crew! You will be the first contact for the service department assisting customer needs and dispatching and scheduling service appointments as needed. In addition, this position will be responsible for all aspects of the warranty process including but not limited to working with the customer and internal team to facilitate the ordering of parts and scheduling of warranty jobs, reporting to management, and tracking jobs to completion while maintaining a high level of customer satisfaction.

PRIMARY DUTIES

  • Maintain documentation, verification of invoices to ensure correct amount on the work orders
  • Respond to department inquiries relating to status of parts and boat repair, provide quality service, and assist in customer satisfaction
  • Perform data entry of charges that need to be applied and verify that information is accurately recorded
  • Check-in new boat inventory and make note of any warranty work
  • Accurately write customer concerns, determine if warranty applies, and repair order information
  • Processes all warranty paperwork and submits claims quickly and efficiently
  • Provides backup of other internal processes as needed from the service manager

WORK REQUIREMENTS

  • High School Diploma or equivalent
  • 1-3 years’ experience in Boat/Auto/Ag repair and maintenance
  • Valid driver’s license
  • Attention to detail and the ability to manage multiple warranty and service items
  • Excellent communication and organization skills required
  • Familiarity with basic computer software and email is necessary
  • Proficient typing and data entry skills necessary
  • Self-managed and directed can multi-task several projects and see them to completion
  • Stooping, bending, twisting, climbing stairs, pushing pulling, lifting, walking and reaching may be required for the completion of job duties
  • Full-time Tuesday-Saturday, plus Monday's as needed
 
 
 
 
 

Buzz's Marine offers competitive wages and an extensive benefit package including paid vacation, bonus vacation, paid holidays, personal days, sick leave, birthday holiday, health insurance, retirement plans, and profit sharing. Direct deposit paid weekly.


Buzz's Marine

507 Central Avenue
Kearney , NE
https://www.buzzsmarine.com/