Loan Operations Manager

Job Title: Loan Operations Manager                 Department: 7705 – Lending

Reports To: Chief Operations Officer               FLSA Status: Exempt

Prepared By: Administrative Services              Updated: 08/17/2022

Summary: The Loan Operations Manager will oversee the processes of the lending operations and will be a communication liaison between Loan Operations and other departments within the Bank.  The LOM will have responsibilities of coordination and supervision of processes and tasks to ensure they are compliant with department standards, Bank guidelines and regulatory requirements.  The LOM will also manage the lending software platforms, including maintenance of loan parameters, generation, and analysis of financial information. This LOM will have the opportunity to spearhead the implementation of a new platform (nCino) which will completely introduce a new workflow for our lending arena. This person will be supported in this implementation by an internal project team and nCino’s team. Our lending department is ready to embrace the new platform and looking for the right person to champion this project with exceptional leadership skills.

Essential Duties and Responsibilities:

• Responsible for creation and preparation of spreadsheets and reports in the areas of (but not limited to) financial statements and tax return analysis, allowance for loan loss (ALLL), escrow management, FHLB and the lending portion of the call report.
• Assesses operational, economic and service quality risks associated with loan operations and recommends appropriate action as required.
• Remains current on a variety of the mortgage field’s concepts, practices, and procedures to ensure both technical and functional expertise can be provided for use in loan origination system utilization and problem resolution.
• Establish and maintain tracking process for loan policy exceptions, technical exception, financial information, etc. and methodology of assuring exception resolution and receipt of financial information.
• Primary administrator for loan origination systems, financial analysis applications and updates to Fiserv applications. Provide process and assurance methodologies for loan file maintenance and maintenance of loan pipeline, loan production and loan profitability reporting. 
• Assists in recruiting, training and continuing professional development for all lending team members to include lending software, consumer and mortgage compliance, HMDA and CRA tracking requirements and other regulatory items.
• Responsible for assigned projects designed to streamline and automate systems and process, bench marking to develop best practices, etc.     
• Provides monthly reporting to the Board and lending portion of Call Report to Financial Operations.
• Fulfills duties, projects or processes that may be assigned by Project Steering Committee, the Board or CEO.
• Job duties are subject to change by the employer as the organizational needs and requirements of the job change.

Supervisory Responsibilities:   This position manages processes and the Loan Operations staff. 

Qualifications:  Bachelor's degree (B. A.) from four-year College or university; or five years related experience and/or training; or equivalent combination of education and experience.  Escrow Management and financial statement analysis preferred.  Experience with Fiserv Premier, nCino, Laser Pro, Mortgagebot and the entire process of lending are required.